At MZH, we are committed to providing a seamless shopping experience, from the moment you place your order to the day it arrives at your doorstep. We’ve partnered with DHL, a global leader in logistics, to ensure your items are delivered quickly and securely, no matter where you are in the world.

Shipping

Worldwide Shipping:

We offer international shipping to most countries via DHL, ensuring your MZH pieces reach you no matter where you are.

Shipping Times:

Once your order is processed, you will receive an estimated delivery time based on your location. Typically, deliveries within Pakistan take 5-10 business days, while international deliveries can take 15-20 business days. Please note that these times may vary due to customs processing or other factors beyond our control.

Tracking Your Order:

After your order has been dispatched, you will receive a tracking number via email. This will allow you to track your package in real-time through DHL’s tracking system.

Shipping Costs:

Shipping costs are calculated at checkout based on your location and the weight of your order —details of which can be found at checkout.

Duties and Taxes:

Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the customer. These charges vary depending on your country’s regulations and are not included in our pricing.

Returns & Exchanges

Returns:

We want you to love your MZH purchase. We currently do not offer returns, unless the article sent is damaged or needs a size changeAll items must be returned in their original condition, unworn, with tags attached.

Return Shipping:

For returns, we provide a prepaid DHL return label, making it easy and convenient for you. Simply attach the label to your package and drop it off at your nearest DHL location. The cost of return shipping will be deducted from your refund, unless the return is due to a defect or error on our part.

Processing Returns:

Once we receive your return, it will be inspected to ensure it meets our return policy criteria. We aim to process returns within 7-10 business days. You will receive a confirmation email once your return has been processed, and your refund will be issued to your original payment method.

Exchanges:

At this time, we offer exchanges for sizing issues only, or if the piece is damaged upon arrival. If you wish to exchange an item Please reach out to us at help@mzhofficiel.com, and we’ll be happy to assist you.

The cost of return shipping will be deducted from your refund, unless the return is due to a defect or error on our part.

Thank you for choosing MZH. We look forward to serving you again!